Perl 6 - the future is here, just unevenly distributed

IRC log for #openam, 2013-12-12

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All times shown according to UTC.

Time Nick Message
23:29 MegaMatt joined #openam
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02:47 Topic for #openam is now Chat about the OpenAM project - http://download.forgerock.com - OpenAM 11.0.0 is out!!! Channel logs at: http://irclog.perlgeek.de/openam/today
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15:19 troy hello
15:19 MegaMatt Hi
15:20 troy I'm experiencing a weird issue where some of our users are unable to see the custom reset questions we have setup. However, I am unable to duplicate this issue.
15:20 troy Using OpenAM 10.0 on ubuntu 12.04
15:20 troy embedded tomcat
15:20 asyd have you check ldap logs?
15:21 troy sorry, not embedded tomcat
15:21 troy deployed to tc 6.0.37
15:22 troy openam's configuration datastore or opendj user datastore?
15:23 asyd user store
15:24 troy is there something I should look for? The user is able to authenticate and see their profile.
15:24 troy but when they go to setup their reset questions, they only see the default openam question
15:26 aldaris so can they have personal questions?
15:27 aldaris are they not seeing the personal ones, or the ones that are configured in the service itself?
15:27 troy the ones configured in the service
15:28 aldaris and they want to set up the answer for those, that's when they can't see them, right?
15:28 troy right
15:28 aldaris then I donno :)
15:28 troy so the users cannot use the reset functionality.
15:28 troy lol
15:28 troy it appears to only affect a small percentage of users
15:29 aldaris there was nothing outstanding over that area
15:30 aldaris so an upgrade wouldn't really matter I guess
15:30 troy had the same issue with openam 9. thought v10 would've solved my issue but it didn't :)
15:30 aldaris nobody uses that feature
15:31 aldaris and it's so terrible
15:31 MegaMatt What makes those users different from ones that do work?
15:31 aldaris I wonder why do you use it :)
15:33 troy lol. I've actually thought about externalizing our own reset functionality because of this issue.
15:33 troy i've pushed this off as it does only affect a small percentage but support is relentless
15:34 aldaris need to differentiate the scenario though
15:34 aldaris if they are unable to set the answer because the question doesn't pop up on the setting page, then that's a clear bug
15:34 troy I haven't been able to determine a difference between the users
15:35 troy I've create test users with the same ldap attributes and still cannot reproduce
15:35 aldaris if the users can set their answer but they just don't see the question popping up during reset, then that's a user error
15:36 troy the issue is that they cannot see the custom questions configured on the reset service.
15:36 aldaris are they just failing to check the checkbox on the question/answer page?
15:37 troy from my understanding, if the user can setup the custom questions, those questions do appear on openam's reset password page.
15:37 troy and it works as expected
15:37 aldaris only if they are checking them
15:37 aldaris afaik
15:37 troy right
15:37 MegaMatt Do you see the same issue when you try as one of them?
15:41 troy probably my last resort, huh. tried avoiding requiring our external users from giving me their password
15:41 aldaris they don't know, THAT'S the point :)
15:42 MegaMatt Yeah, I wouldn't think you need their PW
15:42 MegaMatt Just do what they are doing ;)
15:42 MegaMatt And see if maybe it's a wacky browser issue or something
15:45 troy appreciate the feedback. maybe if I make the dent in the wall with my head bigger, a solution will pop into my head. :)
15:45 MegaMatt And if you can't reproduce it then, as one of them -- screen shot it and send it to them ;)
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